Privacy Policy

The Standards for Privacy of Individually Identifiable Health  Information (“Privacy Rule”) establishes, for the first time, a set of  national standards for the protection of certain health information. 

The U.S. Department of Health and Human Services (“HHS”) issued  the Privacy Rule to implement the requirement of the Health  Insurance Portability and Accountability Act of 1996 (“HIPAA”).1  The Privacy Rule standards address the use and disclosure of  individuals’ health information—called “protected health  information” by organizations subject to the Privacy Rule — called  “covered entities,” as well as standards for individuals’ privacy  rights to understand and control how their health information is  used. Within HHS, the Office for Civil Rights (“OCR”) has  responsibility for implementing and enforcing the Privacy Rule with  respect to voluntary compliance activities and civil money  penalties. MedClub by Dr. Jenn LLC reserves the right to store  personal information pertaining to telemedicine services, online  orders, online communications, pharmacy order information, and  accounting/financial information. MedClub® does not sell any data  to any third parties. 

Terms & Conditions 

Shipping & Return Policy 

Shipping options are provided during the checkout process, most  items ship via UPS 2 Day Shipping or USPS priority Shipping. Some  items must be shipped via a Fedex Overnight Cold Pak Mailer if they  are to be kept refrigerated. If you live in an address deemed  undeliverable you will receive a full refund minus the processing fee  of $9.99.

If your address requires special shipping or handling by one of our  vendors we will contact you directly with additional information or  to collect the shipping difference. 

No Returns are accepted for compounded products from our  telemedicine program, all sales are final. 

Replacement orders are available only for lost or damaged items via the shipping courier. Please contact us for information regarding  replacement directly to obtain the correct routing pharmacy. For  supplement orders damaged or open products may be returned  after a case has been opened with our respective vendor Fullscript® 

MedClub® Terms & Conditions 

AGREEMENT TO TERMS These Terms and Conditions constitute a legally binding  agreement made between you, whether personally or on behalf of an entity (“you”)  and MedClub LLC (“we,” “us” or “our”), concerning your access to and use of the website as well as any other media form, media channel, mobile  website or mobile application related, linked, or otherwise connected thereto  (collectively, the “Site”). You agree that by accessing the Site, you have read,  understood, and agree to be bound by all of these Terms and Conditions. If you do  not agree with all of these Terms and Conditions, then you are expressly  prohibited from using the Site and you must discontinue use immediately.  Supplemental terms and conditions or documents that may be posted on the Site  from time to time are hereby expressly incorporated herein by reference. We  reserve the right, in our sole discretion, to make changes or modifications to these  Terms and Conditions at any time and for any reason. We will alert you about any  changes by updating the “Last updated” date of these Terms and Conditions, and  you waive any right to receive specific notice of each such change. It is your  responsibility to periodically review these Terms and Conditions to stay informed  of updates. You will be subject to, and will be deemed to have been made aware of  and to have accepted, the changes in any revised Terms and Conditions by your  continued use of the Site after the date such revised Terms and Conditions are  posted. The information provided on the Site is not intended for distribution to or  use by any person or entity in any jurisdiction or country where such distribution  or use would be contrary to law or regulation or which would subject us to any  registration requirement within such jurisdiction or country. Accordingly, those  persons who choose to access the Site from other locations do so on their own  initiative and are solely responsible for compliance with local laws, if and to the  extent local laws are applicable. INTELLECTUAL PROPERTY RIGHTS Unless  otherwise indicated, the Site is our proprietary property and all source code,  databases, functionality, software, website designs, audio, video, text,  photographs, and graphics on the Site (collectively, the “Content”) and the  trademarks, service marks, and logos contained therein (the “Marks”) are owned  or controlled by us or licensed to us, and are protected by copyright and  trademark laws and various other intellectual property rights and unfair  competition laws of the United States, foreign jurisdictions, and international  conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms  and Conditions, no part of the Site and no Content or Marks may be copied,  reproduced, aggregated, republished, uploaded, posted, publicly displayed,  encoded, translated, transmitted, distributed, sold, licensed, or otherwise  exploited for any commercial purpose whatsoever, without our express prior  written permission. Provided that you are eligible to use the Site, you are granted a  limited license to access and use the Site and to download or print a copy of any  portion of the Content to which you have properly gained access solely for your  personal, non-commercial use. We reserve all rights not expressly granted to you  in and to the Site, the Content and the Marks. USER REPRESENTATIONS By using  the Site, you represent and warrant that: (1) all registration information you submit  will be true, accurate, current, and complete. (2) you will maintain the accuracy of  such information and promptly update such registration information as necessary.  (3) you have the legal capacity and you agree to comply with these Terms and  Conditions. (4) you are not under the age of 18. (5) not a minor in the jurisdiction  in which you reside or if a minor, you have received parental permission to use the  Site. (6) you will not access the Site through automated or non-human means,  whether through a bot, script, or otherwise. (7) you will not use the Site for any  illegal or unauthorized purpose. (8) your use of the Site will not violate any  applicable law or regulation. If you provide any information that is untrue,  inaccurate, not current, or incomplete, we have the right to suspend or terminate  your account and refuse any and all current or future use of the Site (or any  portion thereof). USER REGISTRATION You may be required to register with the  Site. You agree to keep your password confidential and will be responsible for all  use of your account and password. We reserve the right to remove, reclaim, or  change a username you select if we determine, in our sole discretion, that such  username is inappropriate, obscene, or otherwise objectionable. PROHIBITED  ACTIVITIES You may not access or use the Site for any purpose other than that for  which we make the Site available. The Site may not be used in connection with any  commercial endeavors except those that are specifically endorsed or approved by  us. As a user of the Site, you agree not to: 1. systematically retrieve data or other  content from the Site to create or compile, directly or indirectly, a collection,  compilation, database, or directory without written permission from us. 2. make  any unauthorized use of the Site, including collecting usernames and/or email  addresses of users by electronic or other means for the purpose of sending  unsolicited email, or creating user accounts by automated means or under false  pretenses. 3. use a buying agent or purchasing agent to make purchases on the  Site. 4. use the Site to advertise or offer to sell goods and services. 5. circumvent,  disable, or otherwise interfere with security-related features of the Site, including  features that prevent or restrict the use or copying of any Content or enforce  limitations on the use of the Site and/or the Content contained therein. 6. engage  in unauthorized framing of or linking to the Site. 7. trick, defraud, or mislead us and  other users, especially in any attempt to learn sensitive account information such  as user passwords. 8. make improper use of our support services or submit false reports of abuse or misconduct. 9. engage in any automated use of the system,  such as using scripts to send comments or messages, or using any data mining,  robots, or similar data gathering and extraction tools. 10. interfere with, disrupt, or  create an undue burden on the Site or the networks or services connected to the  Site. 11. attempt to impersonate another user or person or use the username of  another user. 12. sell or otherwise transfer your profile. 13. use any information  obtained from the Site in order to harass, abuse, or harm another person. 14. use  the Site as part of any effort to compete with us or otherwise use the Site and/or  the Content for any revenue-generating endeavor or commercial enterprise. 15.  decipher, decompile, disassemble, or reverse engineer any of the software  comprising or in any way making up a part of the Site. 16. attempt to bypass any  measures of the Site designed to prevent or restrict access to the Site, or any  portion of the Site. 17. harass, annoy, intimidate, or threaten any of our employees  or agents engaged in providing any portion of the Site to you. 18. delete the  copyright or other proprietary rights notice from any Content. 19. copy or adapt  the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or  other code. 20. upload or transmit (or attempt to upload or to transmit) viruses,  Trojan horses, or other material, including excessive use of capital letters and  spamming (continuous posting of repetitive text), that interferes with any party’s  uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters,  or interferes with the use, features, functions, operation, or maintenance of the  Site. 21. upload or transmit (or attempt to upload or to transmit) any material that  acts as a passive or active information collection or transmission mechanism,  including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels,  web bugs, cookies, or other similar devices (sometimes referred to as “spyware”  or “passive collection mechanisms” or “pcms”). 22. except as may be the result of  standard search engine or Internet browser usage, use, launch, develop, or  distribute any automated system, including without limitation, any spider, robot,  cheat utility, scraper, or offline reader that accesses the Site, or using or launching  any unauthorized script or other software. 23. disparage, tarnish, or otherwise  harm, in our opinion, us and/or the Site. 24. use the Site in a manner inconsistent  with any applicable laws or regulations. 25. GUIDELINES FOR REVIEWS We may  provide you areas on the Site to leave reviews or ratings. When posting a review,  you must comply with the following criteria: (1) you should have firsthand  experience with the person/entity being reviewed. (2) your reviews should not  contain offensive profanity, or abusive, racist, offensive, or hate language. (3) your  reviews should not contain discriminatory references based on religion, race,  gender, national origin, age, marital status, sexual orientation, or disability. (4)  your reviews should not contain references to illegal activity. (5) you should not be  affiliated with competitors if posting negative reviews. (6) you should not make  any conclusions as to the legality of conduct. (7) you may not post any false or  misleading statements. (8) you may not organize a campaign encouraging others  to post reviews, whether positive or negative. We may accept, reject, or remove  reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate.  Reviews are not endorsed by us, and do not necessarily represent our opinions or  the views of any of our affiliates or partners. We do not assume liability for any  review or for any claims, liabilities, or losses resulting from any review. By posting  a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty free, fully-paid, assignable, and sub-licensable right and license to reproduce,  modify, translate, transmit by any means, display, perform, and/or distribute all  content relating to reviews. These Terms and Conditions shall remain in full force  and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF  THESE TERMS AND CONDITIONS, WE RESERVE THE RIGHT TO, IN OUR SOLE  DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE  OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON  FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR  BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN  THESE TERMS AND CONDITIONS OR OF ANY APPLICABLE LAW OR REGULATION.  WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE  YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT  ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION. If we terminate or  suspend your account for any reason, you are prohibited from registering and  creating a new account under your name, a fake or borrowed name, or the name of  any third party, even if you may be acting on behalf of the third party. In addition to  terminating or suspending your account, we reserve the right to take appropriate  legal action, including without limitation pursuing civil, criminal, and injunctive  redress. See Contact Section for complete dispute resolution contact details.