Our refund and returns policy lasts until your product is shipped directly from our pharmacy partners. You must request a refund 24 hours before your order ships. No returns are granted on any product that has already shipped from a third party pharmacy partner. 

No returns are available on pharmacy products, if your item arrives damaged you may open a case for replacement by calling us during business hours. We will then report your item as damaged upon arrival and start a claim. Claims for replacement can take up to 14 days depending on each pharmacy partners specific requirements. You must have proof of the damaged product so it is a good idea to take pictures of the contents as soon as they arrive. If your product is lost by the shipping carrier, we will provide you with the direct contact information for the shipping pharmacy and you may request a no cost replacement. 

Several types of goods are exempt from being returned. All medications that have shipped and are not lost or damaged. Any products that have been opened or used. 

Additional non-returnable items:

  • Gift cards
  • Medications
  • Health and personal care items

To complete your return, we require a receipt or proof of purchase & proof of loss/damage.

Please do not send your purchase back to the shipping address.

There are certain situations where only partial refunds are granted:

  • If you purchase a product, then decide you do not want the product and it has NOT shipped you are eligible for a refund minus a $10 processing fee.


Returns on medications is not allowed, follow the information above for instructions on lost or damaged replacement claims.

If your claims are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. If your product is being replaced the pharmacy will notify you when the replacement has been shipped.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded/replaced. Sale items cannot be refunded/replaced.


Exchanges are only available if we need to change your product to a similar product due to backorders, compounding delays, or clinical differences. These exchanges are solely at the discretion of our clinical staff and are not at the request of the customer.

Need help?

Contact us at info@medclubperformance.com for questions related to TeleMed Orders.

Call our office directly by visiting the Home Page